Frequently Asked Questions

Home / Frequently Asked Questions

Have questions about

If you are looking for a new primary care doctor who accepts Medicare and takes a more personal approach, we understand you might have questions along the way. Below, we’ve provided answers to some of our most frequently asked questions to help guide your search. Browse our FAQs to learn more.

What is
  • is a curated directory of quality health care providers who accept Medicare and have a focus on seniors and value-based care. Learn more.
What makes providers different?
  • We don’t list just any doctors. To be listed on, providers must offer care that aligns with a value-based care model, such as shorter wait times, easy appointment scheduling, more one-on-one time during appointments, and high-quality personalized treatment. We are continuously expanding our directory of qualified providers, so make sure to check back often.
What is value-based care?
  • All of’s partner providers practice value-based care. That means Medicare pays them for the quality of care they provide patients, rather than for the number of patients who pass through the office. Because they’re focused on their patients, value-based care physicians have more time to spend with you, getting to know you and your needs. With a value-based care physician, you can expect easier scheduling, shorter waits at the doctor’s office and a meaningful connection with your doctor. Learn more.
What is a primary care clinic?
  • A primary care clinic is your home base for better health. It’s where you can manage chronic illnesses, keep up with vaccinations, get a brace for a sprained ankle and have a routine checkup. It’s where the doctors and staff know you and make you the focus of your health care. Learn more.
Will I see every doctor who is in my area?
  • We only connect you with a curated list of value-based care providers who understand the special needs of seniors and adults on Medicare.
How do you select the doctors on
  • We partner with a limited number of value-based care providers who accept Medicare and Medicare Advantage plans. We find this makes it easier to vet provider clinics and connect you with the highest-quality care.
Who can use
  • Those already on Medicare, looking to switch to a new primary care provider
  • Those aging into Medicare and exploring provider options
  • Caregivers for family members and loved ones who are eligible for Medicare
  • Brokers, agents, affiliates, and senior centers looking to form a partnership to help connect patients with the quality care they deserve
How do I get started?
  • Enter your ZIP code in the form below to browse providers in your area. You can also speak to a Primary Care Advocate at 800-587-9194 to schedule a facility tour, attend an open house or enroll over the phone.
Can I tour a physician clinic?
  • We’d love for you to take a tour. It’s one of the best ways to start a good relationship with your physician, get to know the staff, ask questions and explore a clinic’s amenities. You can schedule a tour online or one of our Primary Care Advocates can help you make an appointment. Learn more.
Primary Care Advocates – what are they?
  • Primary Care Advocates are a great resource available through These trained professionals can help you find a doctor, schedule a tour of a health care facility and schedule appointments. If you cannot find a provider in the area, or if your provider isn’t a good fit, your Primary Care Advocate can assist you. Primary Care Advocates also are dedicated to making sure your specialists and doctors work together to coordinate your care. Learn more.
Can I get in-home primary care?
  • For many patients, in-home primary care is more convenient than traveling to a doctor’s office. can help you find a doctor who provides in-home primary care. Learn more.
How can a new primary care doctor complement my Medicare plan?
  • A value-based Medicare primary care physician can help you make the most of your Medicare plan. Many of our partner providers offer amenities and services that give patients greater convenience, comfort or privacy. Learn more.
How do I sign up for Medicare?
  • Most people become eligible for Medicare when they turn 65, and they are automatically enrolled for some Medicare benefits when they apply for retirement or disability benefits. Learn more.
When is Open Enrollment for Medicare 2022?
  • Medicare open enrollment for 2022 runs October 15 through December 7. During this annual period, you can enroll in Medicare for the first time or make changes to your existing plan. There also is an open enrollment period each year for Medicare Advantage between January 1st and March 31st. Learn more.
What Are Medicare Parts A, B, C and D?

Medicare’s alphabet soup can be confusing, but has four main parts:

  • Part A covers hospitalization. Learn more.
  • Part B covers doctor visits, medical equipment and supplies. Learn more.
  • Part C, also called Medicare Advantage, comprises Medicare-approved plans from private insurance companies. These plans replace Parts A and B. Learn more.
  • Part D covers prescription drugs and consists of Medicare-approved plans sold by private insurers. Learn more.

Still have a question?

Send us your question using the form, and a member of our team will get back to you as soon as possible.

Please enter your 10-digit phone number. Do not include +1 or your country code.